Return Policy and Form

Electrotraveller values your satisfaction. If you’re not fully satisfied with your product, we offer a hassle-free 14-day return guarantee.

Please fill out this form to initiate the return of the product. Once the form is submitted, we will send you the shipping label, which you should print and attach to the box. Our courier partners, including DHL, GLS, DPD, among others, will then attempt to pick up the package.

The courier will contact you prior to pickup. Please note that we do not schedule the pickup time; you will need to contact your local courier directly to arrange a specific timeframe for the pickup. If the product is not returned in accordance with this policy, we will charge you the shipping fees accordingly.

Upon receiving the returned goods and inspecting the condition of your product, we will process your return. Please wait at least fifteen (15) days from the receipt of your product. We will arrange a product exchange or refund within fourteen (14) days of receiving the returned item. Once your return is processed, we will notify you by email.

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