{"id":3172,"date":"2024-10-23T18:05:19","date_gmt":"2024-10-23T18:05:19","guid":{"rendered":"https:\/\/electrotraveller.com\/?page_id=3172"},"modified":"2026-04-01T10:48:48","modified_gmt":"2026-04-01T08:48:48","slug":"polityka-gwarancyjna-i-formularz-reklamacyjny","status":"publish","type":"page","link":"https:\/\/electrotraveller.com\/pl\/warranty-policy-and-claim-form\/","title":{"rendered":"Polityka gwarancyjna i formularz reklamacyjny"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3172\" class=\"elementor elementor-3172\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdcef76 e-con-full e-flex e-con e-parent\" data-id=\"cdcef76\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-99adc7e e-con-full e-flex e-con e-child\" data-id=\"99adc7e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ef6183 elementor-widget elementor-widget-heading\" data-id=\"4ef6183\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Warranty Policy and Form\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bc4b9d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3bc4b9d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Electrotraveller offers a 1-year warranty on all electric scooter models.<\/p><p>Warranty Highlights:<\/p><ul><li>The warranty lasts for one year.<\/li><li>It covers all manufacturing defects.<\/li><\/ul><p>For warranty issues, we provide fast and free shipping via GLS, DHL, or UPS. Keep the original packaging for this purpose.<\/p><p><strong>Shipping for Oversized Packages<\/strong><\/p><p>Electrotraveller offers free shipping to our service center for warranty repairs on parcels within standard courier limits:<\/p><ul><li><strong>Maximum size: 80 cm width \u00d7 60 cm height \u00d7 200 cm length<\/strong><\/li><li><strong>Maximum combined length and girth: 300 cm (2\u00d7height + 2\u00d7width + longest side)<\/strong><\/li><li><strong>Maximum weight: 31.5 kg<\/strong><\/li><\/ul><p>This limitation mostly applies to larger items sent in for warranty repair, such as electric scooters and e-bikes. If your warranty shipment exceeds these limits, you will be responsible for covering the shipping costs to our service center. We will notify you in advance if your package falls into this category.<\/p><div data-id=\"bba9c7c\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div><h2>Warranty Repair Process:<\/h2><\/div><\/div><div data-id=\"d754878\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div><p>In the unlikely event that your electric scooter requires warranty service, ELECTROTRAVELLER CUSTOMER SUPPORT is dedicated to making the process seamless and efficient.<br \/>We support fast, free and reliable shipping options through reputable carriers such as GLS, DHL, or UPS.<br \/>To expedite the warranty repair process, we encourage our customers to retain the original packaging box. This ensures secure transportation of the scooter back to our workshop, minimizing the risk of damage during transit.<\/p><p>Fields marked with * are mandatory.<\/p><p><strong>To initiate the warranty process for your electric scooter, please complete the form below. Ensure that you provide all the necessary information accurately to expedite the warranty service.<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8df5db elementor-button-align-start elementor-widget__width-initial elementor-widget elementor-widget-form\" data-id=\"a8df5db\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Order Electric Scooter spare parts\" aria-label=\"Order Electric Scooter spare parts\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"3172\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"a8df5db\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Warranty Policy And Claim Form &raquo; Electrotraveller.com\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"3172\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName & Surname\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_8e1d1cb elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8e1d1cb\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAddress\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_8e1d1cb]\" id=\"form-field-field_8e1d1cb\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail Address\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_8e1cfc8 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8e1cfc8\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelephone number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_8e1cfc8]\" id=\"form-field-field_8e1cfc8\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Akceptowane s\u0105 tylko cyfry i znaki telefoniczne (#, -, * itp.).\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tInvoice Number \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_0577001 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_0577001\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tProduct Model \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_0577001]\" id=\"form-field-field_0577001\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_9a62598 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_9a62598\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPlease select if you know the damaged electric component.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Display\" id=\"form-field-field_9a62598-0\" name=\"form_fields[field_9a62598][]\"> <label for=\"form-field-field_9a62598-0\">Display<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\" Battery\" id=\"form-field-field_9a62598-1\" name=\"form_fields[field_9a62598][]\"> <label for=\"form-field-field_9a62598-1\"> Battery<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\" Battery BMS\" id=\"form-field-field_9a62598-2\" name=\"form_fields[field_9a62598][]\"> <label for=\"form-field-field_9a62598-2\"> Battery BMS<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\" Controller\" id=\"form-field-field_9a62598-3\" name=\"form_fields[field_9a62598][]\"> <label for=\"form-field-field_9a62598-3\"> Controller<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\" Lights controller\" id=\"form-field-field_9a62598-4\" name=\"form_fields[field_9a62598][]\"> <label for=\"form-field-field_9a62598-4\"> Lights controller<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\" Front motor\" id=\"form-field-field_9a62598-5\" name=\"form_fields[field_9a62598][]\"> <label for=\"form-field-field_9a62598-5\"> Front motor<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\" Rear motor\" id=\"form-field-field_9a62598-6\" name=\"form_fields[field_9a62598][]\"> <label for=\"form-field-field_9a62598-6\"> Rear motor<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\" Lights\" id=\"form-field-field_9a62598-7\" name=\"form_fields[field_9a62598][]\"> <label for=\"form-field-field_9a62598-7\"> Lights<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\" Electric wiring\" id=\"form-field-field_9a62598-8\" name=\"form_fields[field_9a62598][]\"> <label for=\"form-field-field_9a62598-8\"> Electric wiring<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_3b06670 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_3b06670\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPlease upload invoice. (Max. file size 1MB) \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_3b06670][]\" id=\"form-field-field_3b06670\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" multiple=\"multiple\" data-maxsize=\"1\" data-maxsize-message=\"Ten plik przekracza maksymalny dozwolony rozmiar.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_fddbe26 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fddbe26\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tUpload images of the electric scooter's serial number and total driven distance from the display. (Max. file size 1MB) \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_fddbe26]\" id=\"form-field-field_fddbe26\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" data-maxsize=\"1\" data-maxsize-message=\"Ten plik przekracza maksymalny dozwolony rozmiar.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_fd110ea elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fd110ea\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tUpload images and\/or video of the electric scooter issue. (Max. file size 10MB) \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_fd110ea]\" id=\"form-field-field_fd110ea\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" data-maxsize=\"10\" data-maxsize-message=\"Ten plik przekracza maksymalny dozwolony rozmiar.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_ffded5d elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_ffded5d\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfMrcAqAAAAAGrzWmKxO6BpT3dOi9PaOVvTj9nY\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Warranty Policy and Form Electrotraveller offers a 1-year warranty on all electric scooter models. Warranty Highlights: The warranty lasts for one year. It covers all manufacturing defects. For warranty issues, we provide fast and free shipping via GLS, DHL, or UPS. Keep the original packaging for this purpose. Shipping for Oversized Packages Electrotraveller offers free [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3172","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/electrotraveller.com\/pl\/wp-json\/wp\/v2\/pages\/3172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/electrotraveller.com\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/electrotraveller.com\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/electrotraveller.com\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/electrotraveller.com\/pl\/wp-json\/wp\/v2\/comments?post=3172"}],"version-history":[{"count":6,"href":"https:\/\/electrotraveller.com\/pl\/wp-json\/wp\/v2\/pages\/3172\/revisions"}],"predecessor-version":[{"id":12866,"href":"https:\/\/electrotraveller.com\/pl\/wp-json\/wp\/v2\/pages\/3172\/revisions\/12866"}],"wp:attachment":[{"href":"https:\/\/electrotraveller.com\/pl\/wp-json\/wp\/v2\/media?parent=3172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}